COOKIE POLICY

CookieYes Limited ("we", "us", "our") are committed to protecting and respecting your privacy. This privacy policy and any other documents referred to in it, sets out the basis on which we collect and process your personal data as a data controller when you use our website or services.

Please note:

This Privacy Policy does not apply to any data you provide to us when we process personal data on your behalf as your data processor i.e. where we process customer data within the cloud service we provide to you, as a BTB service provider.

DATA CONTROLLER

For the purposes of EU and UK data protection laws and any applicable national implementing laws, regulations and secondary legislation relating to the processing of personal data (together "Data Protection Law"), the data controller is CookieYes Limited of 3 Warren Yard Warren Park, Wolverton Mill, Milton Keynes, MK12 5NW, United Kingdom.

LEGAL BASIS FOR PROCESSING

We will only use your personal data when the law allows us to. Most commonly we will use your personal data in the following circumstances:

To the extent we process your personal data for any other purposes, we ask for your consent in advance or require that our partners obtain such consent.

PERSONAL DATA WE MAY COLLECT ABOUT YOU

We may collect and process personal data about you. Personal data, or personally identifiable information, means any information about an individual from which that individual can be identified. It does not include data where the identity has been removed (anonymous data). We collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

If you fail to provide personal data

Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

HOW IS PERSONAL DATA COLLECTED

We use different methods to collect data from and about you including via:

PERSONAL DATA WE RECEIVE FROM OTHER SOURCES

We work closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive the following personal data about you from them:

PERSONAL DATA WE COLLECT FROM OTHER SOURCES

We also collect personal data about you from publicly available sources. We may combine this information with personal data provided by you. This helps us update, expand, and analyse our records, identify new customers, and create more tailored advertising to provide services that may be of interest to you. We also use this for the purposes of targeted advertising, delivering relevant email content, event promotion and profiling, determining eligibility and verifying Contact Data. The personal data we collect includes:

COOKIES

We use cookies on our Site and in the Services to distinguish you from other users of our Site and Services. This helps us to provide you with a good experience when you browse our Site and also allows us to improve the Site and Services.

What are cookies

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the Site. Cookies can be "persistent" or "session" cookies. We use persistent cookies and session cookies.

Persistent Cookies

A persistent cookie is stored on a user's device in between browser sessions which allows the preferences or actions of a user across the Site (or in some cases across different websites) to be remembered. We use persistent cookies to save your login information for future logins to the Site or Services.

Session Cookies

A session cookie allows the Site or Services to link your actions during a browser session. We use session cookies to enable certain features of the Site or Services, to better understand how you interact with the Site or Services and to monitor aggregate usage by users and web traffic routing on the Site. Unlike persistent cookies, session cookies are deleted from your computer when you log off from the Site or Services and then close your browser.

Which cookies we use and why

The table below explains the cookies we use and why we use each of them.

Necessary

Cookie Type Duration Description
cookieyesID https 1 year Unique identifier for visitors used by CookieYes with respect to the consent
cky-consent https 1 year The cookie is set by CookieYes to remember the user's consent to the use of cookies on the website.
cookieyes-necessary https 1 year This cookie is set by CookieYes and is used to remember the consent of the users for the use of cookies in the 'Necessary' category.
cookieyes-functional https 1 year This cookie is set by CookieYes and is used to remember the consent of the users for the use of cookies in the 'Functional' category.
cookieyes-analytics https 1 year This cookie is set by CookieYes and is used to remember the consent of the users for the use of cookies in the 'Analytics' category.
cookieyes-advertisement https 1 year This cookie is set by CookieYes and is used to remember the consent of the users for the use of cookies in the 'Advertisement' category.
__cfruid https session This cookie is set by the provider Cloudflare. This cookie is used for load balancing and for identifying trusted web traffic.
PHPSESSID https This cookie is native to PHP applications. The cookie is used to store and identify a users' unique session ID for the purpose of managing user session on the website. The cookie is a session cookies and is deleted when all the browser windows are closed.
m https 2 years For fraud detection. Helps Stripe assess the risk associated with an attempted transaction on the your website.
XSRF-TOKEN https 2 hours The cookie is set by Wix website building platform on Wix website. The cookie is used for security purposes.
cookieyes_session https 2 hours This is a session cookies used to identify a session instance for a user.
__stripe_mid https 1 year This cookie is set by Stripe payment gateway. This cookie is used to enable payment on the website without storing any patment information on a server.
__stripe_sid https 30 minutes This cookie is set by Stripe payment gateway. This cookie is used to enable payment on the website without storing any patment information on a server.
cky-action https 1 year This cookie is set by CookieYes and is used to remember the action taken by the user.
cookieyes-performance https 1 year CookieYes sets this cookie to remember the consent of users for the use of cookies in the 'Performance' category.
_GRECAPTCHA https 5 months 27 days This cookie is set by the Google recaptcha service to identify bots to protect the website against malicious spam attacks.
JSESSIONID https session The JSESSIONID cookie is used by New Relic to store a session identifier so that New Relic can monitor session counts for an application.
cky-active-check https 1 day CookieYes sets this cookie to check if the consent banner is active on the website.

Functional

Cookie Type Duration Description
_gh_sess https - This cookie is used to preserve users states across page requests.
ss https session This cookie is set by the provider Eventbrite. This cookie is used for the functionality of website chat-box function.
TawkConnectionTime https session This cookie is set by Tawk.to which is a live chat functionality. The cookie is used to remember users so that previous chats can be linked together to provide better and improved service.
li_gc http 2 years LinkedIn sets this cookie to store visitors' consent regarding the use of cookies for non-essential purposes.
lang https session LinkedIn sets this cookie to remember a user's language setting.
bcookie https 2 years LinkedIn sets this cookie from LinkedIn share buttons and ad tags to recognize browser ID.
bscookie https 2 years LinkedIn sets this cookie to store performed actions on the website.
lidc https 1 day LinkedIn sets the lidc cookie to facilitate data center selection.

Performance

Cookie Type Duration Description
logged_in https 1 year This cookie is used to signal to us that the user is already logged in.
sib_cuid https 6 months This cookie is set by the provider Purechat. This cookie is used to send data to purechat.com. It helps to connect visitors to the reservation team and to track visitors to stay on portal.
_gat https 1 minute This cookie is installed by Google Universal Analytics to throttle the request rate to limit the collection of data on high traffic sites.

Analytics

Cookie Type Duration Description
__tld__ http session From Segment Analytics that will Isolate and analyzes subsets of data for component trends in your business.
_octo https 1 year This cookie is used for session management including caching of dynamic content, conditional feature access, support request metadata, and first party analytics.
ajs%3Atest https 1 year Cookie used by Segment. Counts visits and tracks other website traffic-related metrics.
ajs%3Acookies https 1 year Cookie used by Segment. Supports use, service performance, and functionality of websites.
ajs_anonymous_id https 1 year This cookie is set by Segment.io to check the number of ew and returning visitors to the website.
_ga https 2 years This cookie is installed by Google Analytics. The cookie is used to calculate visitor, session, campaign data and keep track of site usage for the site's analytics report. The cookies store information anonymously and assign a randomly generated number to identify unique visitors.
_gid https 1 day This cookie is installed by Google Analytics. The cookie is used to store information of how visitors use a website and helps in creating an analytics report of how the website is doing. The data collected including the number visitors, the source where they have come from, and the pages visted in an anonymous form.
_lr_uf_ https session This cookie is installed by LogRocket Analytics to collect information that helps us understand the technical performance and any errors our website visitors might encounter, thereby enabling us to maintain and continuously improve the user experience for our users.
_lr_tabs_ https 1 day This cookie is installed by LogRocket Analytics to collect information that helps us understand the technical performance and any errors our website visitors might encounter, thereby enabling us to maintain and continuously improve the user experience for our users.
_lr_hb_ https 1 day This cookie is installed by LogRocket Analytics to collect information that helps us understand the technical performance and any errors our website visitors might encounter, thereby enabling us to maintain and continuously improve the user experience for our users.
_ga_6NMS6DRVBM https 2 years This cookie is installed by Google Analytics.
_gat_gtag_UA_144842869_1 https 1 minute Set by Google to distinguish users.
CONSENT https 16y
3mo
15d
13h
16m
These cookies are set via embedded youtube-videos. They register anonymous statistical data on for example how many times the video is displayed and what settings are used for playback.No sensitive data is collected unless you log in to your google account, in that case your choices are linked with your account, for example if you click "like" on a video.
ajs_user_id https never The cookie is set by Segment.io and is used to analyze how you use the website.
UID https 2 years Scorecard Research sets this cookie for browser behaviour research.
_hjCookieTest https session No description available.

Advertisement

Cookie Type Duration Description
_hjTLDTest http session When the Hotjar script executes we try to determine the most generic cookie path we should use, instead of the page hostname. This is done so that cookies can be shared across subdomains (where applicable). To determine this, we try to store the _hjTLDTest cookie for different URL substring alternatives until it fails. After this check, the cookie is removed.
uuid https 6 months To optimize ad relevance by collecting visitor data from multiple websites such as what pages have been loaded.
_fbp https 3 months This cookie is set by Facebook to deliver advertisement when they are on Facebook or a digital platform powered by Facebook advertising after visiting this website.
fr https 3 months The cookie is set by Facebook to show relevant advertisments to the users and measure and improve the advertisements. The cookie also tracks the behavior of the user across the web on sites that have Facebook pixel or Facebook social plugin.
YSC https session YSC cookie is set by Youtube and is used to track the views of embedded videos on Youtube pages.
VISITOR_INFO1_LIVE https 5mo
27d
A cookie set by YouTube to measure bandwidth that determines whether the user gets the new or old player interface.
yt-remote-device-id https never YouTube sets this cookie to store the video preferences of the user using embedded YouTube video.
yt-remote-connected-devices https never YouTube sets this cookie to store the video preferences of the user using embedded YouTube video.
yt.innertube::requests https never This cookie, set by YouTube, registers a unique ID to store data on what videos from YouTube the user has seen.
yt.innertube::nextId https never This cookie, set by YouTube, registers a unique ID to store data on what videos from YouTube the user has seen.

You can set up your browser options, to stop your computer accepting cookies or to prompt you before accepting a cookie from the websites you visit. If you do not accept cookies, however, you may not be able to use the whole of the Site or all functionality of the Services. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org. To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.

USES MADE OF PERSONAL DATA

We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate. Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

Purpose/Activity Type of data Lawful basis for processing
To register you as a new customer
  1. Identity
  2. Contact
Performance of a contract with you
To process and deliver your order including:
  1. Manage payments, fees and charges
  2. Collect and recover money owed to us
  1. Identity
  2. Contact
  3. Financial
  4. Transaction
  5. Marketing and Communications
  1. Performance of a contract with you
  2. Necessary for our legitimate interests (to recover debts due to us)
To manage our relationship with you which will include:
  1. Notifying you about changes to our terms, this Privacy Policy, the Site or Services
  2. Asking you to leave a review or take a survey
  1. Identity
  2. Contact
  3. Profile
  4. Marketing and Communications
  1. Performance of a contract with you
  2. Necessary to comply with a legal obligation
  3. Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/ services)
To enable you to partake in a prize draw, competition or complete a survey
  1. Identity
  2. Contact
  3. Profile
  4. Usage
  5. Marketing and Communications
  1. Performance of a contract with you
  2. Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business)
To administer and protect our business and this Site (including troubleshooting, data analysis, testing, systems maintenance , support, updates, reporting and hosting of data)
  1. Identity
  2. Contact
  3. Technical
  1. Necessary for our legitimate interests (for running our business , provisions of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation group restructuring exercise)
  2. Necessary to comply with a legal obligation
To deliver relevant Site and Services content and advertisements to you and measure or understand the effectiveness the advertising we serve to you
  1. Identity
  2. Contact
  3. Profile
  4. Usage
  5. Marketing and Communications
  6. Technical
Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)
To use data analytics to improve our Site and Services , marketing , customer relationships and experiences
  1. Technical
  2. Usage
Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)
To make suggestions and recommendations to you about goods or services that may be of interest to you
  1. Identity
  2. Contact
  3. Technical
  4. Usage
  5. Profile
  6. Marketing and Communications
Necessary for our legitimate interests (to develop our Services and grow our business)

We will not sell or rent your personal data to anyone. We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us. Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

DISCLOSURE OF YOUR PERSONAL DATA

Personal data we share with third parties

We may share your personal data with the following third parties for the purposes set out in the table above:

Personal data we disclose to third parties

We may disclose your personal data to third parties:

INTERNATIONAL TRANSFERS

Our Services are global and your personal data may be stored and processed in any country where we have operations, our staff are located or where we engage service providers engaged in, among other things, the fulfilment of your order, the processing of your payment details or the provision of support services. This will involve a transfer of your personal data to countries outside of your country of residence, where data protection rules are different from those of your country of residence.

Processing or your personal data will involve a transfer of data to countries outside the European Economic Area ("EEA") or the UK.

We will take all steps reasonably necessary to ensure that your personal data is treated securely and in accordance with this Privacy Policy. In particular this means that your personal data will only be transferred to a country that provides an adequate level of protection (for example, where the European Commission or the UK Data Commissioner has determined that a country provides an adequate level of protection) or where the recipient is bound by standard contractual clauses according to conditions provided by the European Commission ("Standard Contractual Clauses").

Our Site and Services are accessible via the internet and may potentially be accessed by anyone around the world. Other users may access the Site or Services from outside the EEA or the UK. This means that where you chose to post your personal data on our Site or within the Services, it could be accessed from anywhere around the world and therefore a transfer of your personal data outside of the EEA or the UK may be deemed to have occurred.

DATA SECURITY

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. For example all information you provide to us is stored on our secure servers. Any credit card information or payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of the Site or Services, you are responsible for keeping this password confidential. We ask you not to share any password with anyone. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Unfortunately, the transmission of information via the Internet is not completely secure. Although we will endeavour to protect your personal data, we cannot guarantee the security of your personal data transmitted to our Site or the Services. Any transmission is at your own risk. Once we have received your personal data, we will use strict procedures and security features to try to prevent unauthorised access.

LINKS TO OTHER WEBSITES

Our Site and Services may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

YOUR RIGHTS

You have the right under Data Protection Law, free of charge, to request:

If you wish to exercise any of the above rights, please contact us as set out at the end of this Privacy Policy. We will respond to such queries within 30 days and deal with requests we receive from you, in accordance with the provisions of Data Protection Law. Occasionally it could take us longer, if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

MARKETING

Opt out: Please note that, if you change your mind about being sent marketing emails you can "opt out" at any time by clicking the "unsubscribe" link at the bottom of any marketing email. Once you "opt out", you will no longer receive any marketing emails from us. We will continue to communicate with you regarding your service billing and support via email and where we send push notifications from time to time in order to update you about any service updates, events and promotions we may be running. If you no longer wish to receive these communications, please disable these in the settings on your device.

DATA RETENTION

We retain personal data for as long as reasonably necessary to fulfil the purposes for which it was provided or collected, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint, if we reasonably believe there is a prospect of litigation in respect to our relationship with you, to comply with law enforcement requests, maintain security, prevent fraud and abuse, resolve disputes, enforce our legal agreements, or fulfil your request to "unsubscribe" from further messages from us.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements. This will be for as long as we provide access to the Site or Services to you, your account with us remains open or any period set out in any relevant contract you have with us. After you have closed your account or ceased using the Services for a period of at least 60 days, we usually delete personal data.

We will retain some anonymised information after your account has been closed and we may use this for research or statistical purposes, in which case we may use this information indefinitely without further notice to you. Please note: After you have closed your account or deleted information from your account, any information you have shared with others will remain visible. We do not control data that other users may have copied from the Site or Services. Your profile may continue to be displayed in the services of others (e.g. search engine results) until they refresh their cache.

COMPLAINTS

If you have any complaints about our use of your personal data, please contact us as set out at the end of this Privacy Policy or contact your local data protection supervisory authority.

For UK individuals: The Information Commissioner's Office at, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, England.

AGE OF USERS

This Site and the Services are not intended for and shall not be used by anyone under the age of 16.

CHANGES TO OUR PRIVACY POLICY

Any changes we may make to our Privacy Policy in the future will be posted on this page and, where appropriate, notified to you by email.

Please check back frequently to see any updates or changes to our Privacy Policy.

This Privacy Policy was last updated on 12th August, 2021 and this version replaces any other privacy policy previously applicable from this date.

CONTACT

If you have any questions, comments or requests regarding our privacy practices or about this privacy policy please contact us as follows.

By post: CookieYes Limited, 3 Warren Yard Warren Park, Wolverton Mill, Milton Keynes, MK12 5NW, United Kingdom.

By email: support@cookieyes.com.